Hello,
I'm currently migrating our SOAP-based emails to the new REST-based ones. I'm finding that there is no longer a mechanism that HTML and a text version are grouped together, you need one template for HTML and one version for the text one. On the web its not such a big deal as the web can render both emails as a text string and combine them into one email. But sending from the client is our issue - I don't see how to avoid having our staff sending two or polling the customer for which version to send.
It seems weird that this worked in the SOAP architecture and has been taken away with the newer version. I understand wearables like Apple watch display text versions so the argument for just doing away with text versions all-together seems to have lost some steam. Additionally I'd expect there to be some accessibility issues with using only HTML emails.
I'm just wondering what others are doing about this.
Thanks,
Sean
Hi all,
You'll be happy to know that we plan for V16 of Tessitura to have the ability to create templates with multiple mime types. It's an enhancement to the Template Editor that we're working on right now. Our initial design is to build this in a way that can support more than just HTML and Text, if necessary.
Thanks, as always, for the feedback!