Hi
We want to be able to automatically generate a temporary login when a new constituent is created in the client. I see from past discussions that people have tackled this issue, does anyone have a solution they would be prepared to share with us
Thanks
Carole
I'll be the contrarian here. We used to do this, both with a nightly job and a procedure running in LP_CUSTOMER_RANK, but have stopped. I think you really want to think through your use case. In our case the only significant outcome of creating the logins was that we had numerous cases of customers trying to buy tickets in TNEW, going to register a new account, and then being denied with a (PCI-mandated) cryptic message because a login already existed. Whatever we tried to do to massage the messaging, people read "You Can't Register Because Reasons" and gave up or became angry.
Thanks for this feedback, Gawain. We are in the middle of a CRM audit, and were just discussing potentially rolling out the temp login feature. But we did get into a discussion about the customer experience. I will take this back to my team.