Hello Tessitura world!
I'm trying to work on our triggered emails (WordFly) and running into an issue with personalization. If the constituent is a household, the list pulls their first and last names into the "CUSTOMER_LNAME" column, whereas if the constituent is an individual they put the first name in "CUSTOMER_FNAME" and the last name in the "CUSTOMER_LNAME" column. Does anyone know how to reliably have the correct names in the correct columns? I'm only willing to have *so many* emails addressed to "Friend", ya know?
Similarly, is there a way to have the word "Household" come off the record? It autopopulates on the constituent record and it's annoying to clear off when creating print campaigns.
Thank you all!
Corinne
Corinne,
Without sharing another whole code set, we basically do the same thing as Emily. It is just easier to write a custom VIEW or have custom output elements take care of things like that for you than to try anything else clever.
John