I want to include the ticketing keyword in t_keyword and I'm getting stuck on the parameters. Basically we want to be able to select all customers who bought a ticket to a performance with a particular keyword. Can anyone help?
For the web, you could filter the interests displayed to constituents based on keyword category. And when you are displaying to them the interests they have already selected, the Web API will only return those they have selected, not all possible interests.
For your employees, you can’t filter the list of interests, but you can sort it. So if you use keyword category, you could sort by that column to make it a little easier to find certain groupings of interests. For example, maybe you could group artists by season (updating the category to the more current season for those artists who return from year to year) You could also use control groups to hide some interests, but the only way to unhide them would be to have an administrator remove or change the control group.
If you wanted to do this for weighting only, not self-selection, control groups might actually be the way to go. That way you could still have other self-select interests listed for your frontline staff but hide from them the artist interests that are populated automatically based on purchases.
Kevin Sheehan
Documentation & Learning Resources Specialist
Tessitura Network
+1 888 643 5778 x 329
ksheehan@tessituranetwork.com