Hi all,
Wanted to see if anyone could help shed some wisdom to what may hopefully be a simple solution.
We noticed that when we do a copy from our Live environment to our Test environment, our PDFs cease to generate/send from the Test environment. I do see these errors in our processing service logs, but not sure where to proceed to resolve. TessituraProcessingService|RunReportsScheduler||Error|There was an error getting queued requests. Error Message : <ErrorMessages xmlns:i="">www.w3.org/.../XMLSchema-instance"><ErrorMessage><Code i:nil="true" /><Description>There was an error validating credentials. Please check error logs for details.</Description><Details i:nil="true" /><ErrorPath i:nil="true" /></ErrorMessage></ErrorMessages>
TessituraProcessingService|ProcessingService|||Error|There was an error flushing incomplete requests.
I suppose my question is, what are the configuration points to check to ensure working PDF generation when copying from one environment to another? Safe to say our Live environment is working fine.. so I would assume it would do the same in the test environment?
Thanks,Allan
Think I have seen a similar issue on my Live environment when I have been patching servers.It was caused by the Processing Service starting up before the REST API was fully up and running.Stopping and restarting the Processing service once the API was up fixed it.
If it isn't that the other thing to check is that the Tessitura account used by the processing service can log in to the Test Tessitura.
Mark
Hm thanks. I tried both, but no luck. I wonder if the errors from the report scheduler is somehow blocking PDFs from sending. Something must not be matching up from since in the test environment, I've removed all scheduled reports from the queue and it's still looking for them. *thinking face*