issue with NSCAN "Event not authorized on device"

Sally,

The event name and ticket holders show on the screen because N-Scan is communicating with Tessitura and is able to retrieve what performance the ticket is for based on the barcode - but it's telling you that the performance isn't one that the scanner is currently set to scan for. This can be caused by one of several things: 

• The facility in which the event takes place isn't in the scanner's profile (as others have said). 
• The facility is in the scanner's profile, but the profile hasn't been updated today to get fresh event IDs (this should always be done at the start of every scanning session). 
• The event being scanned for is in the right facility, but is not taking place on the day scanning is happening. By default, if a scanner is programmed only with facility IDs, it will load performances taking place on today's date (as determined from the database server) in the relevant facilities. 

As others have noted, you can force scanning for a performance not taking place today by manually adding the performance either to TR_NSCAN_PROFILES or to the scanner in Admin Settings after loading the profile. Be advised, however, that in current functionality, adding a value to the "Perf Str" setting in TR_NSCAN_PROFILES and reloading the profile for the device causes the value in "Perf Str" to supersede, not add to, the value in the Facility column. 

Lastly - door open and door close times do not permit scanning for performances not taking place on the current day unless you also have the NSCAN_USE_PERF_DOOR_TIMES setting in T_DEFAULTS set to "E". If the performance is on today's date, the scanner has the performance loaded, and you are outside the open/close times window, the error you will get is "Wrong performance date/time", not "Event not authorized on device". 

Hope this helps, 

Jonathan 

Sally,

The event name and ticket holders show on the screen because N-Scan is communicating with Tessitura and is able to retrieve what performance the ticket is for based on the barcode - but it's telling you that the performance isn't one that the scanner is currently set to scan for. This can be caused by one of several things: 

• The facility in which the event takes place isn't in the scanner's profile (as others have said). 
• The facility is in the scanner's profile, but the profile hasn't been updated today to get fresh event IDs (this should always be done at the start of every scanning session). 
• The event being scanned for is in the right facility, but is not taking place on the day scanning is happening. By default, if a scanner is programmed only with facility IDs, it will load performances taking place on today's date (as determined from the database server) in the relevant facilities. 

As others have noted, you can force scanning for a performance not taking place today by manually adding the performance either to TR_NSCAN_PROFILES or to the scanner in Admin Settings after loading the profile. Be advised, however, that in current functionality, adding a value to the "Perf Str" setting in TR_NSCAN_PROFILES and reloading the profile for the device causes the value in "Perf Str" to supersede, not add to, the value in the Facility column. 

Lastly - door open and door close times do not permit scanning for performances not taking place on the current day unless you also have the NSCAN_USE_PERF_DOOR_TIMES setting in T_DEFAULTS set to "E". If the performance is on today's date, the scanner has the performance loaded, and you are outside the open/close times window, the error you will get is "Wrong performance date/time", not "Event not authorized on device". 

Hope this helps, 

Jonathan