Hi all,
I have a small GA event that took place on Saturday that is not being recognized by the scanners. The strange thing is that it shows the name of the event and the name of the ticket holders on the screen but it says "Event not authorized on device". Is this something anyone else has had happen? Or is it something that I should ask the help desk on?
Thanks,
Sally
Hi, Sally,
Is/was the door open/door closed dates in the ticketing setup valid during the time of scanning? The only time I have seen that message was when we were trying to scan a ticket that was outside of those time parameters.
Amy