Hi folks, there is a lot of Analytics talk on this forum, so I thought I'd throw this out in case anyone has seen it. We're on v15.0.3 and installing Analytics for the first time. The server is a newly set up Windows 2016 & SQL Server 2016 Std. I'm on the TIM installation steps. The Data Warehouse installed OK, but the Web Application fails. Below is the error which leaves me pretty clueless. I do have a support ticket open, but one of you may know the answer right away. Let me know if you can shed any light on this error, shown in full below.Thanks,...Dave
Installing 'Analytics Web Application' using C:\ProgramData\TessituraTemp\Tools\Nant\Nant.exe. -----------------------------------------------------------------------------------------------------------------------------
NAnt 0.91 (Build 0.91.3881.0; alpha2; 8/17/2010)Copyright (C) 2001-2010 Gerry Shawhttp://nant.sourceforge.netBuildfile: file:///C:/ProgramData/TessituraTemp/Tools/Installer.buildTarget framework: Microsoft .NET Framework 4.0Target(s) specified: tim.install.web [macrodef] "buildFileList" New or Modified. Compiling. [macrodef] "addEnvironment" New or Modified. Compiling.tim.install.web:install.analytics.web:propertyguard: [httpPing] Connecting to URL tessituraservices.tco.corp/.../TessituraWeb [httpPing] Successfully connected.[checkPort] Connecting to localhost on port 4433[checkPort] Successfully connected. [exec] [exec] Pinging TCOStats.tco.corp [::1] with 32 bytes of data: [exec] Reply from ::1: time<1ms [exec] Reply from ::1: time<1ms [exec] Reply from ::1: time<1ms [exec] Reply from ::1: time<1ms [exec] [exec] Ping statistics for ::1: [exec] Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), [exec] Approximate round trip times in milli-seconds: [exec] Minimum = 0ms, Maximum = 0ms, Average = 0ms[iisappexists] IIS Website "TessituraAnalytics" exists on server.installwebserver:[checkdrivespace] Drive has more than 3000000 KB available. [copy] Copying 1 file to 'C:\ProgramData\Sisense\PrismFeature.xml'. [copy] Copying 'C:\ProgramData\TessituraTemp\Components\TessituraAnalytics\Installer\PrismFeature.xml' to 'C:\ProgramData\Sisense\PrismFeature.xml'. [copy] Created directory 'C:\ProgramData\Sisense'. [xmlpoke] Attempting to load XML document in file 'C:\ProgramData\Sisense\PrismFeature.xml'. [xmlpoke] XML document in file 'C:\ProgramData\Sisense\PrismFeature.xml' loaded successfully. [xmlpoke] Selecting nodes with XPath expression '//*[local-name()='InstallationType'][*[local-name()='Name'] = 'PrismWeb_Feature']/*[local-name()='Selected']|//*[local-name()='InstallationType'][*[local-name()='Name'] = 'PrismWeb_Feature']/*[local-name()='IsChecked']|//*[local-name()='Feature'][*[local-name()='Id'] = 'IIsFeature']/*[local-name()='Selected']'. [xmlpoke] Found '3' nodes matching XPath expression '//*[local-name()='InstallationType'][*[local-name()='Name'] = 'PrismWeb_Feature']/*[local-name()='Selected']|//*[local-name()='InstallationType'][*[local-name()='Name'] = 'PrismWeb_Feature']/*[local-name()='IsChecked']|//*[local-name()='Feature'][*[local-name()='Id'] = 'IIsFeature']/*[local-name()='Selected']'. [xmlpoke] Updating nodes with value 'true'. [xmlpoke] Updating node '0'. [xmlpoke] Updating node '1'. [xmlpoke] Updating node '2'. [xmlpoke] Updated all nodes successfully. [xmlpoke] Attempting to save XML document to 'C:\ProgramData\Sisense\PrismFeature.xml'. [xmlpoke] XML document successfully saved to 'C:\ProgramData\Sisense\PrismFeature.xml'. [xmlpoke] Attempting to load XML document in file 'C:\ProgramData\Sisense\PrismFeature.xml'. [xmlpoke] XML document in file 'C:\ProgramData\Sisense\PrismFeature.xml' loaded successfully. [xmlpoke] Selecting nodes with XPath expression '//*[local-name()='Feature'][*[local-name()='Id'] = 'IIsExpressFeature']/*[local-name()='Selected']'. [xmlpoke] Found '1' nodes matching XPath expression '//*[local-name()='Feature'][*[local-name()='Id'] = 'IIsExpressFeature']/*[local-name()='Selected']'. [xmlpoke] Updating nodes with value 'false'. [xmlpoke] Updating node '0'. [xmlpoke] Updated all nodes successfully. [xmlpoke] Attempting to save XML document to 'C:\ProgramData\Sisense\PrismFeature.xml'. [xmlpoke] XML document successfully saved to 'C:\ProgramData\Sisense\PrismFeature.xml'. [echo] Installing Tessitura Analytics Web Application. This installation will run for about 30 minutes.BUILD FAILEDExternal Program Failed: C:\ProgramData\TessituraTemp\Components\TessituraAnalytics\Installer\SiSense.7.1.3.10025.exe (return code was 1)Total time: 8.6 seconds. : Success : True, Message : Exit Code : 1
Thanks everyone for your helpful comments. Dan, I checked the encryption you suggested, and sure enough it was wrong! I must have encrypted the encrypted password and used that. Once fixed, the install continued beyond that error. Now I have the one below. I'll update the support ticket with this new info, and as Chris mentioned hopefully the support folks can point me in the right direction here. Thanks everyone. Below is part of the new TIM error - we have a trust problem now.
...Dave
installwebserver: [echo] Skipping Analytics Web Server install: installer version (7.1.3.10025) is equal to or less than installed version (7.1.3.10025) post.web.install: propertyguard: addserver: Adding Elasticube Server to Tessitura Analytics. API URL: https://localhost:4433 Server address: tcostats.tco.corp --------------------------------------------------------------------------------- HTTP request failed: GET localhost:4433/.../servers The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel. Waiting 2 seconds then retrying operation. Attempt 1 of 3. --------------------------------------------------------------------------------- --------------------------------------------------------------------------------- HTTP request failed: GET localhost:4433/.../servers The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel. Waiting 4 seconds then retrying operation. Attempt 2 of 3. --------------------------------------------------------------------------------- --------------------------------------------------------------------------------- HTTP request failed: GET localhost:4433/.../servers The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel. Waiting 6 seconds then retrying operation. Attempt 3 of 3. --------------------------------------------------------------------------------- BUILD FAILED - 0 non-fatal error(s), 18 warning(s) INTERNAL ERROR System.Net.WebException: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel. ---> System.Se