Hi folks, there is a lot of Analytics talk on this forum, so I thought I'd throw this out in case anyone has seen it. We're on v15.0.3 and installing Analytics for the first time. The server is a newly set up Windows 2016 & SQL Server 2016 Std. I'm on the TIM installation steps. The Data Warehouse installed OK, but the Web Application fails. Below is the error which leaves me pretty clueless. I do have a support ticket open, but one of you may know the answer right away. Let me know if you can shed any light on this error, shown in full below.Thanks,...Dave
Installing 'Analytics Web Application' using C:\ProgramData\TessituraTemp\Tools\Nant\Nant.exe. -----------------------------------------------------------------------------------------------------------------------------
NAnt 0.91 (Build 0.91.3881.0; alpha2; 8/17/2010)Copyright (C) 2001-2010 Gerry Shawhttp://nant.sourceforge.netBuildfile: file:///C:/ProgramData/TessituraTemp/Tools/Installer.buildTarget framework: Microsoft .NET Framework 4.0Target(s) specified: tim.install.web [macrodef] "buildFileList" New or Modified. Compiling. [macrodef] "addEnvironment" New or Modified. Compiling.tim.install.web:install.analytics.web:propertyguard: [httpPing] Connecting to URL tessituraservices.tco.corp/.../TessituraWeb [httpPing] Successfully connected.[checkPort] Connecting to localhost on port 4433[checkPort] Successfully connected. [exec] [exec] Pinging TCOStats.tco.corp [::1] with 32 bytes of data: [exec] Reply from ::1: time<1ms [exec] Reply from ::1: time<1ms [exec] Reply from ::1: time<1ms [exec] Reply from ::1: time<1ms [exec] [exec] Ping statistics for ::1: [exec] Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), [exec] Approximate round trip times in milli-seconds: [exec] Minimum = 0ms, Maximum = 0ms, Average = 0ms[iisappexists] IIS Website "TessituraAnalytics" exists on server.installwebserver:[checkdrivespace] Drive has more than 3000000 KB available. [copy] Copying 1 file to 'C:\ProgramData\Sisense\PrismFeature.xml'. [copy] Copying 'C:\ProgramData\TessituraTemp\Components\TessituraAnalytics\Installer\PrismFeature.xml' to 'C:\ProgramData\Sisense\PrismFeature.xml'. [copy] Created directory 'C:\ProgramData\Sisense'. [xmlpoke] Attempting to load XML document in file 'C:\ProgramData\Sisense\PrismFeature.xml'. [xmlpoke] XML document in file 'C:\ProgramData\Sisense\PrismFeature.xml' loaded successfully. [xmlpoke] Selecting nodes with XPath expression '//*[local-name()='InstallationType'][*[local-name()='Name'] = 'PrismWeb_Feature']/*[local-name()='Selected']|//*[local-name()='InstallationType'][*[local-name()='Name'] = 'PrismWeb_Feature']/*[local-name()='IsChecked']|//*[local-name()='Feature'][*[local-name()='Id'] = 'IIsFeature']/*[local-name()='Selected']'. [xmlpoke] Found '3' nodes matching XPath expression '//*[local-name()='InstallationType'][*[local-name()='Name'] = 'PrismWeb_Feature']/*[local-name()='Selected']|//*[local-name()='InstallationType'][*[local-name()='Name'] = 'PrismWeb_Feature']/*[local-name()='IsChecked']|//*[local-name()='Feature'][*[local-name()='Id'] = 'IIsFeature']/*[local-name()='Selected']'. [xmlpoke] Updating nodes with value 'true'. [xmlpoke] Updating node '0'. [xmlpoke] Updating node '1'. [xmlpoke] Updating node '2'. [xmlpoke] Updated all nodes successfully. [xmlpoke] Attempting to save XML document to 'C:\ProgramData\Sisense\PrismFeature.xml'. [xmlpoke] XML document successfully saved to 'C:\ProgramData\Sisense\PrismFeature.xml'. [xmlpoke] Attempting to load XML document in file 'C:\ProgramData\Sisense\PrismFeature.xml'. [xmlpoke] XML document in file 'C:\ProgramData\Sisense\PrismFeature.xml' loaded successfully. [xmlpoke] Selecting nodes with XPath expression '//*[local-name()='Feature'][*[local-name()='Id'] = 'IIsExpressFeature']/*[local-name()='Selected']'. [xmlpoke] Found '1' nodes matching XPath expression '//*[local-name()='Feature'][*[local-name()='Id'] = 'IIsExpressFeature']/*[local-name()='Selected']'. [xmlpoke] Updating nodes with value 'false'. [xmlpoke] Updating node '0'. [xmlpoke] Updated all nodes successfully. [xmlpoke] Attempting to save XML document to 'C:\ProgramData\Sisense\PrismFeature.xml'. [xmlpoke] XML document successfully saved to 'C:\ProgramData\Sisense\PrismFeature.xml'. [echo] Installing Tessitura Analytics Web Application. This installation will run for about 30 minutes.BUILD FAILEDExternal Program Failed: C:\ProgramData\TessituraTemp\Components\TessituraAnalytics\Installer\SiSense.7.1.3.10025.exe (return code was 1)Total time: 8.6 seconds. : Success : True, Message : Exit Code : 1
Hi Dave,
We have it running in v15.0.4 – when I first installed it, I had to switch to using the offline installer. For some reason, even though the particular server I was using wasn’t blocked outbound, it couldn’t download the SiSense components. Basically, what I did was download the SiSense offline installer, then replaced the smaller SiSense.7.1.3.10025.exe with the full installer (it has the same name) in the \Components\TessituraAnalytics\Installer folder. I don’t know for sure if that will solve it, but it worked for me after I initially received an error on that same step.
Good luck!
Thanks,David
One more thing... since TASK has been retired, you can find the Analytics offline installer on this page in the System Administration section: https://www.tessituranetwork.com/Support/Documentation/Tessitura-v15_1.