Good morning everyone,
Is anyone else having problems viewing open tickets in the support portal? Yesterday I could see all our open tickets. Today I can only see the details of one support ticket. I've done all the things you should do (logged out and back into TN.com, closed and reopened Chrome, cleared my cache, tried in IE, rebooted my computer). None of that worked. I'm just trying to see if this is just an us thing or not.
- Chris
I see all of ours. I still don't know exactly how they define tickets as "My Open Requests" versus "Organization Open Requests": requests I've submitted have been filed under both.
I will say that a day or so ago, as our old active tickets were being ported, a number of active enhancement requests appeared under our "Organization Open Requests", and those have since vanished, I assume by design.
Gawain, My Open requests are tickets that were created under your login. Organization Open Requests are all tickets submitted by anyone at your organization including you. We did do an initial import of Feedback (Enhancment) tickets but needed to roll it back as we will be attempting it again.