Anybody else having problems getting the support team to respond?

This may be offtopic but I haven't had good service with support recently. We've been going through the v15 upgrade on our TEST system for awhile now with some significant issues. We host our own system and are migrating to a new API server, which hasn't been smooth. I created a ticket a month ago. It's marked significant and they are VERY slow to respond or update.The last time they responded to me was 5 days ago. 

I do like the new system better than the older one, but this is getting frustrating. Anyone else having this experience?

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