DIrect Debits - electronic set-up report not pulling

Hi everyone

If you're crazy enough to be reading this now that the Easter Holidays have started in the UK and have any advice, we'd be really grateful.

We're using DDs for the first time and the electronic set up report isn't recognising any of the accounts we have set up. At first, we had problems with it saving the accounts without dashes but it now seems to be doing that ok. However, still nothing in the set up report.

We're using the correct format: DE-01-123456-12345678-01 and the mask is set accordingly. All other instructions in the account type set up have been done correctly. It's working fine in Test but not in live and we can't see any differences.

We're completely out of ideas as to how to solve this so if anyone has any possible solutions I'd be happy to hear them. 

Thanks

Alison

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Hi Bob

Yes, I think we will have to. Unfortunately our IT Administrator is now on holiday for two weeks and we're due to send our file to the bank on Tuesday so I sent this post on the off-chance that anyone had any ideas that could help.

I'm not sure how to raise a help ticket without Paul here but will try to sort something out.

Thanks, Alison

Hi Bob

Yes, I think we will have to. Unfortunately our IT Administrator is now on holiday for two weeks and we're due to send our file to the bank on Tuesday so I sent this post on the off-chance that anyone had any ideas that could help.

I'm not sure how to raise a help ticket without Paul here but will try to sort something out.

Thanks, Alison

Hi everyone

If you're crazy enough to be reading this now that the Easter Holidays have started in the UK and have any advice, we'd be really grateful.

We're using DDs for the first time and the electronic set up report isn't recognising any of the accounts we have set up. At first, we had problems with it saving the accounts without dashes but it now seems to be doing that ok. However, still nothing in the set up report.

We're using the correct format: DE-01-123456-12345678-01 and the mask is set accordingly. All other instructions in the account type set up have been done correctly. It's working fine in Test but not in live and we can't see any differences.

We're completely out of ideas as to how to solve this so if anyone has any possible solutions I'd be happy to hear them. 

Thanks

Alison

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!


This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!