Hello friends!
My theatre is looking at implementing rankings for our subscribers, memberships, artists, board members, etc. This is a whole new world for us! And while I think I understand the technical fundamentals of rankings, I was hoping some folks would be willing to share their experiences, processes or policies around how they build their ranking structure and perhaps what you use your rankings for.
Many thanks in advance!
Hi Kristine!
We use rankings only for our subscribers. For a portion of the year, we have two seasons on sale at the same time, so we use rankings to unlock certain concerts/discounts to current season's subscribers, but not to upcoming season's subscribers, and vise versa. We've been doing this for a few seasons so far, and it's been working well. We have a stored procedure which adds a constituency to an account, based on what subscription packages they have purchased. We're on TNEW, so when a subscriber logs in, the constituency on their account is linked to a ranking, which in turn triggers a Mode of Sale shift, which is what enables their available concerts and special subscriber pricing. We haven't used rankings for anything else yet, but if you'd like to chat more about this, don't hesitate to reach out!