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System Accounts stop working due to expired passwords

Tom Brown (Past Member)
$organization

With Tessitura V15 we have run into problems where "captive" system accounts stop working because their password needs to be reset.  This behavior is new to us in Tessitura V15.

As we understand it with Tessitura Version 15 there are now stronger password restrictions.  An account can't be used at all until the password is re-set.   In the past these accounts would continue to perform their report and other function.  You just could not log-in to the client with these accounts until the password was reset.

So, we are using a "captive account" for processes like:

  • iWave,
  • our web site, 
  • WordFly,
  • an account we use for critical reports like the membership update utility and credit card purge

When these passwords expire the services above just stop working.

Have other folks run into this situation?

What are folks doing to manage this so that services continue to operate 7x24x365 as expected, and you don't personally have to go in and make changes each time the expiration is about to occur?

--Tom

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  • $organization

    Hey, Tom.

    We've had to do exactly that with our restweb user (we're on TNEW). I have calendar reminders set up letting me know when the password is about to expire and have to update it with the network. Strangely enough, an expired password hasn't been an issue with our Wordfly or TPS Services - don't know why, but they're running just fine at the moment.

    I've sent many-a-TASK-tickets and their response has been setting calendar reminders until upgrading to v15.1. Apparently there will be an additional "location" or type of user available whose password never expires. We're upgrading Test next week, so I'll let you know how that goes... :) 

  • $organization in reply to Emily Nash

    Hi Tom -

    As Emily mentioned above, there is a new user type of "API" in v15.1, which is available for user accounts created for interactions with the API. Passwords for users of this type do not expire, and users of this type cannot be used to access any of the Tessitura applications.

    Thanks,

    Patrick

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