We recently completed our upgrade to v15 and have come across the following error message when running the Constituent Import utility in TLive:
The text reads: Operating system error code 5(Access is denied). This error only occurs in the Live version of Tessitura, we have no issues running the import in TTest.
Has anyone else come across this issue? Any ideas as to why this is specific to the Live version of Tessitura?
I had the same problem with the Contribution Import utility. Here is RAMP’s response to the ticket:
Currently, the Tessitura Import Utilities require a user to sign on with standard login rather than with Windows Authentication, which I think is the problem that you're running into. The fix for this is on the Hosting Services roadmap, but does not currently have a release date. The workaround for now is to remove the Active Directory value for your user in Security, then login with your Tessitura credentials and process the import. After this is successful, you can add the value back in to the Active Directory field in security if you wish to resume using Windows Authentication.