Hello all,
I am just wondering if anyone else is having issues with a lack of service from Payment Express. Our issues started, basically from day one with them. Installing EMVs was a months long endeavor waiting for responses from Payment Express. Our Controller has had a support ticket open for over a month to change MIDs on our EMVs and she gets ZERO response from any of them. I had to open a separate support ticket to ask them to respond to that ticket (that's how bad it's gotten). Now...our EMVs are declining every single transaction (and I just don't have the patience to deal with their lack of service).
I'm writing to see if anyone has any contact information for a higher level executive at Payment Express that I can give our CFO to write very strongly worded email to. We need to get some action from them and it seems the only way to do that is going to be contacting higher level execs.
On that note...if you use WorldPay/Vantiv, what has been your experience with them?
- Chris
Hi Chris,
We never like to hear that one of our members is struggling and want to be a resource to the community. I'm glad we were able to resolve this particular issue expeditiously once we became aware.
Please know that we take payment very seriously and any time help is needed, please know that you can reach out to us for support.
Sincerely,
Melissa Champ
Vice President of Support