Hello all,
I am just wondering if anyone else is having issues with a lack of service from Payment Express. Our issues started, basically from day one with them. Installing EMVs was a months long endeavor waiting for responses from Payment Express. Our Controller has had a support ticket open for over a month to change MIDs on our EMVs and she gets ZERO response from any of them. I had to open a separate support ticket to ask them to respond to that ticket (that's how bad it's gotten). Now...our EMVs are declining every single transaction (and I just don't have the patience to deal with their lack of service).
I'm writing to see if anyone has any contact information for a higher level executive at Payment Express that I can give our CFO to write very strongly worded email to. We need to get some action from them and it seems the only way to do that is going to be contacting higher level execs.
On that note...if you use WorldPay/Vantiv, what has been your experience with them?
- Chris
I've also had a huge struggle with them. I was seeking some account information (specifically about our MID) because, long story short, no one in our organization has that information because of staff turnover.
I was bounced around from department to department and there was a distinct lack of response. It eventually culminated to them (I am not even sure which department at this point) straight up telling me that they can't help me. Nothing but struggles which left me with a really bad taste in my mouth about them. Very poor service, indeed.
So I can completely empathize!
Kristine