Hey everyone,
Bit of a strange one, hoping someone else has come across this before - when I'm using dual screens I don't have this problem, but when just on my laptop I get the below upon opening any of my lists or any dashboard in Analytics:
It's a little hard to see in the picture, but basically the lower half of the screen gets greyed out so I can only work with the top half of my screen - and on a laptop screen which is small to start with, this isn't a lot to work with! I can't re-size any part of the screen at all, and I've tried different resolutions etc. to no avail. It's becoming highly frustrating so am open to any other suggestions!
Thanks,
Emily
Emily Johnson
CRM and Data Executive
T: 01242 537288
cheltenhamfestivals.com
Hi Emily JohnsonI realise this was 3 years ago, but did you find a resolution! It's very frustrating!Thanks!
Marie-Lisa
I put in a ticket about this a couple of weeks ago and Tessitura is actively working to figure out a fix for this with Citrix.
The fix for me was to go back one iteration of Citrix because the other fix (as Jen Skelly mentioned) was to scale both displays' resolution at the same percentage which when you have a 13" laptop as one screen and a widescreen external monitor as the other that won't work.