Hey everyone,
Bit of a strange one, hoping someone else has come across this before - when I'm using dual screens I don't have this problem, but when just on my laptop I get the below upon opening any of my lists or any dashboard in Analytics:
It's a little hard to see in the picture, but basically the lower half of the screen gets greyed out so I can only work with the top half of my screen - and on a laptop screen which is small to start with, this isn't a lot to work with! I can't re-size any part of the screen at all, and I've tried different resolutions etc. to no avail. It's becoming highly frustrating so am open to any other suggestions!
Thanks,
Emily
Emily Johnson
CRM and Data Executive
T: 01242 537288
cheltenhamfestivals.com
Hi Emily JohnsonI realise this was 3 years ago, but did you find a resolution! It's very frustrating!Thanks!
Marie-Lisa
Hi Marie-Lisa Burrough
I have had the joy of dealing with this on MANY of my computers.
Are you using a laptop? Or a laptop connected to a monitor?
I have found a couple of things with this.
1) If you are connecting to a monitor via laptop, make sure that your resolutions on both screens are matching.
2) if you usually connect to TESS via laptop, and are just using laptop, change your scale and layout to 100% (I find sometimes I need top re-start after the scale change for it to take full effect)
Hope some of that helps.
Citrix used to have a "high DPI" setting that would take care of all that without all the trickery, but the latest update made that go away.
HI Jen Skelly
Thank you! That was really helpful and all resolved now. I think it was because I was on a different monitor set up than usual.
Thanks!