Hi everyone,
We regularly experience double charges due to issues communicating with Vantiv. Not so much with in-person, card swiped at box office terminal transactions, but it's more with online customers. Is there anything we can be doing to speed up the connection, or is this 'Vantiv being Vantiv?' It is causing our Finance team major headaches with reconciliation. I know there have been a few conversations floating around about this, but I've not seen any actual resolutions... we're now on v15/TNEW 7, but was happening prior to the upgrades as well.
Thanks,Kathleen
I'm not sure if this is the same issue, but our web vendor let us know that they have noticed a number of SOAP requests to Vantiv resulting in a sporadic connection reset. We've seen it happen most often in Test, but a few times in Live.
We followed up with Vantiv, and this was their response:
We are aware of this issue and we have several projects inflight to stabilize our Express certification environment. Some work has already been completed so hopefully they are seeing some improvement.
It feels like there are many issues happening with payment processing. We're now seeing phantom charges/authorizations appearing on customer cards that have no history in Tessitura, but it's clear the charge started in Tessitura. I'm still researching this new issue. I hope the developer team is reading this string and seeing that there might be a growing problem with payment processing that needs attention. It would be better to be proactive now, before it becomes an even bigger problem.