Hi everyone,
We regularly experience double charges due to issues communicating with Vantiv. Not so much with in-person, card swiped at box office terminal transactions, but it's more with online customers. Is there anything we can be doing to speed up the connection, or is this 'Vantiv being Vantiv?' It is causing our Finance team major headaches with reconciliation. I know there have been a few conversations floating around about this, but I've not seen any actual resolutions... we're now on v15/TNEW 7, but was happening prior to the upgrades as well.
Thanks,Kathleen
We are on Vantiv, and were getting lots of these last summer, but after v14.1.4 (we are on 15.0.4 at the moment), these have almost vanished for us, e.g. two since 1/1/2019.
We are locally hosted, btw.