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Vantiv connectivity

Kathleen Smith
$organization

Hi everyone,

We regularly experience double charges due to issues communicating with Vantiv.  Not so much with in-person, card swiped at box office terminal transactions, but it's more with online customers.  Is there anything we can be doing to speed up the connection, or is this 'Vantiv being Vantiv?'  It is causing our Finance team major headaches with reconciliation.  I know there have been a few conversations floating around about this, but I've not seen any actual resolutions... we're now on v15/TNEW 7, but was happening prior to the upgrades as well.

Thanks,
Kathleen 

Parents
  • $organization

    We're on Payment Express, and while double charges usually rare for us, we've had five in the last week.  We're on 14.1/v6.

    I'm trying to run down the circumstances, but it sounds like sometimes the cashier sees card declined and sometimes Tessitura crashes when payment information is submitted.

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  • $organization

    We're on Payment Express, and while double charges usually rare for us, we've had five in the last week.  We're on 14.1/v6.

    I'm trying to run down the circumstances, but it sounds like sometimes the cashier sees card declined and sometimes Tessitura crashes when payment information is submitted.

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