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POS Systems & Tessitura

Michelle Kucharczyk
$organization

We are looking for a point-of-sale system for concessions and merchandise sales that works seamlessly with Tessitura. We would like a system that could tie in with Tessitura in enabling reward and incentive programs, as well as tracking of sales in patrons' accounts.

Sample scenario:

- Tessitura generates a bar-code for inclusion in an e-blast or a printed coupon that could be scanned at the bar for 10% off a food item or drink and vice versa,

- when you purchase a drink or food items from the bar, logs those purchases into your Tessitura account history.

I suspect/realize that unless each patron gets a unique bar code for from one another within each offer, it may not be possible to track the usage of the discount to their acct, unless they use a credit card or agree to share an identifier like phone #, name, email address. BUT, at minimum I would expect to be able to track usage of each incentive for analysis and future strategic planning.

Is customization necessary?     Systems/software recommendations?

Thanks in advance!

 

  • Former Member
    Former Member $organization

    Hello Michelle,

    I'm curious if you found a solution to your scenario. We're looking at doing a similar at our theatre and are looking for options that integrate with Tessi.

    Thanks!
    Krys 

  • $organization
    Clean false false false false EN-US X-NONE X-NONE

    Hi there. We did not find a POS system to work with Tessitura which seems to be ok as we don’t have a very robust merchandise sales campaign. We sell merchandise mostly via a website the company Main Event Merchandise set up for us, http://shop.nws.edu/. Main Event then handles all of the billing, customer service and packaging/shipping for each item sold. When we do sell in-house use a dummy ticket campaign set up for merch sales. Our catering company brings in and uses iPads for their sales. Ah what a difference three years can make! Most likely we will not need a POS solution for a while, unless we were to have a much more established merchandise presence in our lobby or park outside (where are Wallcast presentations of live concerts can be seen), like a dedicated store/kiosk.

     

     

    Michelle Kucharczyk

    Assistant Vice President, Development
    New World Symphony, America's Orchestral Academy

    500 17th Street, Miami Beach, FL 33139

    o: 305.428.6736 | m: 786.393.0544 | f: 305.673.6749 www.nws.edu | www.NewWorldCenter.com

     

    Description: Come-be-Inspired

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Krys Ritchie
    Sent: Saturday, August 24, 2013 6:37 PM
    To: Michelle Kucharczyk
    Subject: Re: [Tessitura Technical Forum] POS Systems & Tessitura

     

    Hello Michelle,

    I'm curious if you found a solution to your scenario. We're looking at doing a similar at our theatre and are looking for options that integrate with Tessi.

    Thanks!
    Krys 

    From: Michelle Kucharczyk <bounce-michellekucharczyk4475@tessituranetwork.com>
    Sent: 3/22/2010 6:44:53 PM

    We are looking for a point-of-sale system for concessions and merchandise sales that works seamlessly with Tessitura. We would like a system that could tie in with Tessitura in enabling reward and incentive programs, as well as tracking of sales in patrons' accounts.

    Sample scenario:

    - Tessitura generates a bar-code for inclusion in an e-blast or a printed coupon that could be scanned at the bar for 10% off a food item or drink and vice versa,

    - when you purchase a drink or food items from the bar, logs those purchases into your Tessitura account history.

    I suspect/realize that unless each patron gets a unique bar code for from one another within each offer, it may not be possible to track the usage of the discount to their acct, unless they use a credit card or agree to share an identifier like phone #, name, email address. BUT, at minimum I would expect to be able to track usage of each incentive for analysis and future strategic planning.

    Is customization necessary?     Systems/software recommendations?

    Thanks in advance!

     




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