Hi everyone,
Since our v15 upgrade a handful of scheduled reports have been consistently failing to send, and the only error they display in the View Reports screen is 'Error sending email for request Id 'XXXXXX' The report itself runs fine and can be viewed within the application, but the email functionality is failing.
Does anyone have any insight or breadcrumbs as to what causes this problem, or what this error actually means? I've seen reports fail to send but then fix themselves a few days later, or in other cases building an identical copy of the schedule to an identical recipient list works fine for some reason. I'd love to get any sort of lead on how to resolve, or pinpoint whether there's any local email environment issues at play (we're on RAMP).
Thanks!
Hi Evan —
Not sure if this is the issue, but we had a similar problem that concerned semi-colons — if the email recipients included a semi-colon at the end of the list, it would fail to send the email. We had to trim semi-colons off of recipient lists to get everything back up and running.
DGomez
This trailing semi-colon issue is fixed in 15.1.
Thanks Ryan!