Hi,
Is anyone running Tessitura 15 on Windows 10 with Windows authentication successfully?
Windows 7 and Server 2016 (Citrix) are running fine but we get an error "Authenticating Failed Loading standard login controls..." on Windows 10 machines.
I see a TASK ticket in my future about this but thought i'd ask before we log it next week.
Thanks
Damien
Hi Damien,
I'm having the same issue (non-RAMP). Funnily enough, most of us in IT are fine, and it's everyone else having an issue. I just haven't had time to look into it yet!
Cheers,Kathleen
Hi Kathleen,
This sounds suspiciously similar to a problem we had during/after our v15 upgrade, though we're a RAMP client, so I'm not sure how much will apply to you.
It happens to us when a user is assigned to a single User Group and that Group isn't set as their default. Go into Security --> Maintain Users --> Groups and make sure all users have a default selected in their associated User Groups.
It used to be that Tess didn't care if a user with access to a single User Group didn't have a default designated (it would just load the single group as their default), but the new Windows Authentication method does. This is also why IT staff are probably not having an issue - they likely belong to multiple User Groups, so a default group has already been designated.
Good to note although that's not the issue here as I can login on some machines but not others so that rules the Group config out.