Has anyone had any issues with phantom double charges happening with Vantiv? We've been encountering a situation wherein some customers say they've been double charged for a transaction, but we find no such double charging on the Tessitura side of things. Are there some logs I should check in Impresario that might show details of all information sent to Vantiv regarding these specific customers? I'm new to the actual charging side of things in Tessitura I'm afraid.
Thanks, Tessiturians.
Thanks for all of the replies, Tessiturians.
Quick [silly] question: Are we required to use Vantiv? It seems like a lot of our current headaches could be avoided by not having changed from Transcend to Vantiv. Are there other alternatives?
Thanks again.
You moved from Transcend because they're not a partner anymore. Your two options are Vantiv and Payment Express (in the US). I'm not sure of the relative merits of the two, but I know that this issue crops up at least occasionally for both of them (we're on Payment Express).
www.tessituranetwork.com/.../Payment-Processing