Has anyone had any issues with phantom double charges happening with Vantiv? We've been encountering a situation wherein some customers say they've been double charged for a transaction, but we find no such double charging on the Tessitura side of things. Are there some logs I should check in Impresario that might show details of all information sent to Vantiv regarding these specific customers? I'm new to the actual charging side of things in Tessitura I'm afraid.
Thanks, Tessiturians.
Hi All!
We have the fix on test sites as of yesterday, and will be deploying the fix to production today or tomorrow based on testing. If you have v15 on your test sites, you can test it with your TNEW test site and verify the fix. Keep an eye on the releases group for TNEW to see when it is sent live. Thanks!
https://community.tessituranetwork.com/topical_groups/tn_express_web_releases/
Chris Szalaj
Thanks, everyone, for the quick replies!
Thanks for this update Chris.