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Vexing Vantiv Vagaries

Matt Gonzales
$organization

Has anyone had any issues with phantom double charges happening with Vantiv? We've been encountering a situation wherein some customers say they've been double charged for a transaction, but we find no such double charging on the Tessitura side of things. Are there some logs I should check in Impresario that might show details of all information sent to Vantiv regarding these specific customers? I'm new to the actual charging side of things in Tessitura I'm afraid.

Thanks, Tessiturians.

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  • $organization

    If you are on V15, I believe Tessitura added a temporary patch for V15.0.3 to help with this. It has something to do with the authorization and it timing out. Sadly, we have to hold our on Service Pack upgrade as we found a problem with one of the service packs and payment plans with TNEW. We have to wait for a fix for that before we can push the service packs to Live.

    - Chris

  • $organization in reply to Christopher Cuhel

    Chris, can you elaborate on the TNEW payment plan issue (I assume TNEW v6?) We are testing the 15.0.3 service pack right now but I will put a halt to it if it's going to mess up something else...

  • $organization in reply to Mindee Waltz (Past Member)

    We have been having an issue with Payment Plans as well (it has put a a hold on our upgrade to v15; we are on TNEW v6). From what I understand they will be deploying a fix for the issue fairly soon (this week?--don't quote me). Basically the short less nuanced version is that v6 payment plans worked with the initial release of v15 but subsequent releases caused an issue wherein (at least for us) the payment plan would show at checkout but it wouldn't apply to the cart when chosen.  Others may be having different issues with payment plans as well, but this is what we are currently dealing with. Happy to share more if you need the information.

    -Michaela 

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  • $organization in reply to Mindee Waltz (Past Member)

    We have been having an issue with Payment Plans as well (it has put a a hold on our upgrade to v15; we are on TNEW v6). From what I understand they will be deploying a fix for the issue fairly soon (this week?--don't quote me). Basically the short less nuanced version is that v6 payment plans worked with the initial release of v15 but subsequent releases caused an issue wherein (at least for us) the payment plan would show at checkout but it wouldn't apply to the cart when chosen.  Others may be having different issues with payment plans as well, but this is what we are currently dealing with. Happy to share more if you need the information.

    -Michaela 

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