Has anyone had any issues with phantom double charges happening with Vantiv? We've been encountering a situation wherein some customers say they've been double charged for a transaction, but we find no such double charging on the Tessitura side of things. Are there some logs I should check in Impresario that might show details of all information sent to Vantiv regarding these specific customers? I'm new to the actual charging side of things in Tessitura I'm afraid.
Thanks, Tessiturians.
Yes, I agree, open a task ticket. I believe there is an update they can do to help stop this. We run the Incomplete CC Transaction report" daily to help catch these. It has been happening for maybe a month +.
-Jessica
Sounds like it has been increasing over the past couple of months. We have experienced similar.