Has anyone had any issues with phantom double charges happening with Vantiv? We've been encountering a situation wherein some customers say they've been double charged for a transaction, but we find no such double charging on the Tessitura side of things. Are there some logs I should check in Impresario that might show details of all information sent to Vantiv regarding these specific customers? I'm new to the actual charging side of things in Tessitura I'm afraid.
Thanks, Tessiturians.
We run the "Incomplete Credit Card Transactions” report every day. The report output itself is near useless, but you can use some of the IDs to do SQL queries in SSMS that can give you some background. There are things it misses, but it does seem to catch 90%+ of duplicate charges and charges without a completed order.