Has anyone had any issues with phantom double charges happening with Vantiv? We've been encountering a situation wherein some customers say they've been double charged for a transaction, but we find no such double charging on the Tessitura side of things. Are there some logs I should check in Impresario that might show details of all information sent to Vantiv regarding these specific customers? I'm new to the actual charging side of things in Tessitura I'm afraid.
Thanks, Tessiturians.
Hey Matt,
This is a known issue (we have been experiencing this too with Payment Express). I would suggest opening a TASK ticket and reporting this.
- Chris