I am finding a need to justify to our HR department the need for a full time Tessitura Specialist/Administrator/Manager position. I have completed a job description and a justification for the position here but HR has informed me that they believe such a position is not a long term fulltime position. I would like to give them a number for the number of Tessitura users that have such a position. We are a museum and we went live only 9 months ago. Our project manager for the implementation was/is our collections management system administrator and two systems is one too many for one person to oversee.
Any help you can provide me to justify that administering Tessitura is a long term full time position will be greatly appreaciated.
I'm the Tessitura Specialist for us and we are RAMP/TNEW. I was brought on primarily to launch ticketing and TNEW. Since then I've been the go to person for Reporting, Finance Integration, Development and Education Integration, CRM and Wordfly etc 50+ hours a week. I made a case for me to get BoxOffice and Ticketing backup just to get the load down. There is a real need for a Tessitura Administrator; it's one of those "if you build it they will come things" - the minor customisations, upgrades and training tasks are easily enough for a full time position. Even with my supporting team I still am flat out.