I am finding a need to justify to our HR department the need for a full time Tessitura Specialist/Administrator/Manager position. I have completed a job description and a justification for the position here but HR has informed me that they believe such a position is not a long term fulltime position. I would like to give them a number for the number of Tessitura users that have such a position. We are a museum and we went live only 9 months ago. Our project manager for the implementation was/is our collections management system administrator and two systems is one too many for one person to oversee.
Any help you can provide me to justify that administering Tessitura is a long term full time position will be greatly appreaciated.
We at the PortTIX box office are we are currently in the process of fully developing our System Admin position. We transitioned to tessitura in 2017 and I wish we'd started off with the position then. Part of the reason we are developing this position is that Marketing and Development folks simply can't take advantage of all the reports, list pulls, etc. - they spend a great deal of time learning how to use tessiutra rather than just using it. We need somone who can not only do the work but also truly understand features so they can teach other staff. Tessitura education videos, etc are great but they can't do the job all by themselves - not with a system so complex that can be configured differently for different organizations. This is not just growing pains about learning a new system - even if we were to somehow catch up with all of the features, tessitura is always adding new features and new upgrades. I hope you have other staff who see the value in this position - or at least recognize where the gaps are even if they can't articulate the solution. Hopefully you can enlist them.
I'd love to be able to see your job description if you are comfortable passing it on - if you want you can email it to rmccomish at porttix.com - I'm happy to send you the documentation we create when submitting position propsal to the board this summer.
Best of luck!