I am finding a need to justify to our HR department the need for a full time Tessitura Specialist/Administrator/Manager position. I have completed a job description and a justification for the position here but HR has informed me that they believe such a position is not a long term fulltime position. I would like to give them a number for the number of Tessitura users that have such a position. We are a museum and we went live only 9 months ago. Our project manager for the implementation was/is our collections management system administrator and two systems is one too many for one person to oversee.
Any help you can provide me to justify that administering Tessitura is a long term full time position will be greatly appreaciated.
We have a team of two full-time employees - a Database & Systems Administrator and myself, Database & Systems Manager. We are on RAMP and are mostly out of the box in terms of customizations (which hopefully will be changing soon!). Our Systems Admin handles the day-to-day system management (season setup, data entry, promo setup, etc) as well as user training and I handle a lot of the project management, scheduling, the limited customizations that we do have, and data analysis.