I am finding a need to justify to our HR department the need for a full time Tessitura Specialist/Administrator/Manager position. I have completed a job description and a justification for the position here but HR has informed me that they believe such a position is not a long term fulltime position. I would like to give them a number for the number of Tessitura users that have such a position. We are a museum and we went live only 9 months ago. Our project manager for the implementation was/is our collections management system administrator and two systems is one too many for one person to oversee.
Any help you can provide me to justify that administering Tessitura is a long term full time position will be greatly appreaciated.
Our Tessitura implementation project manager was hired on full time and eventually became our IT director...
I more or less fulfill that role here at Cal Performances, and have for the last, huh, decade.
What other technical staff do you have interacting with Tessitura? Do you have your installation in-house? Do you run your own Tessitura-driven website? Do you have a DBA who works with the Tessitura database?