Hey all,
Is anyone else as frustrated as I am with installing the EMV chip & pin devices? We are a RAMP client. We have a pretty robust firewall. We spent approximately 80-90 staff hours going around and around with Tessitura, Payment Express, and Cisco to get ONE EMV device working. The devices are supposed to be plug & play after system table setup and port forwarding. That so isn't the case.
I'm reaching out to see if anyone has had similar issues (and just given up on trying to install the devices) or have found some easier way to make everything just work. We have a decent sized IT team and we were confounded on how to get one device working. I can't imagine what smaller organizations with no IT staff do. I've also heard it's just as difficult getting the Vantiv EMV devices working as well.
- Chris
Hi Chris, our set up was somewhat frustrating but our IT team was speaking directly with Tessitura staff through each step. I gather they provided very specific information on which ports to disable on our firewall which was a huge help. The first device took a couple of hours and each one thereafter an additional hour or so. There was some additional last minute fixes needed but not a huge amount. This all occurred either the day before or during the first day we went live.
Hey Melanie,
I think one of the issues is our firewall. We have a pretty robust one so that could very well be the issue. It's just that we spent SO much time on the phone with Tessitura, Payment Express, and Cisco that it should have been as simple as downloading the Ingenco files, adjust the config file, plug in the device...and off we go. We'll get there...it's just taken WAY too much time to set them up when the majority of our sales are through web or phone.
I didn't even think of our difference in business operations - we're 90% gate sales. It was mostly our one IT guy, TJ from Tessitura and whomever they had on the phone with them but we may have an entirely different firewall set up.