Hey all,
Is anyone else as frustrated as I am with installing the EMV chip & pin devices? We are a RAMP client. We have a pretty robust firewall. We spent approximately 80-90 staff hours going around and around with Tessitura, Payment Express, and Cisco to get ONE EMV device working. The devices are supposed to be plug & play after system table setup and port forwarding. That so isn't the case.
I'm reaching out to see if anyone has had similar issues (and just given up on trying to install the devices) or have found some easier way to make everything just work. We have a decent sized IT team and we were confounded on how to get one device working. I can't imagine what smaller organizations with no IT staff do. I've also heard it's just as difficult getting the Vantiv EMV devices working as well.
- Chris
Are you installing actual European-style chip & pin devices, or rather P2PE swipers and keypads? We certainly had a lot of challenges setting up our P2PE devices (RAMP, nested firewalls). I think it probably took us over a month, working heavily with Tessitura support the whole time. Now we're sorted and things are mostly fine (we can add new devices without any heartache).
It's P2PE keypads for the US. We use Payment Express. It's just been....difficult.
Yeah, we're PE as well. I don't know who you're working with at Tessitura, but we really seemed to make progress after a handful of GTMs where we could have immediate back and forth on the troubleshooting. In my experience they really do know their stuff, it's just way more complicated than I expected it to be.
We've done quite a few GTMs with Tessitura, Payment Express, and Cisco. I agree that the RAMP staff knows what to do. The hard part is working with clients. I don't think the devices work very well in a more hardened security environment. We have a pretty robust firewall with Cisco so it took a lot of time figuring out the correct port forwarding procedure. We assumed that once that was set, all would be well...just install the config files and such on each workstation, plug in the device, and off they go. It's possible we'll need another call. I'm hoping not as we have a few more items to check off our due diligence list.