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EMV Chip & Pin with Payment Express

Christopher Cuhel
$organization

Hey all,

Is anyone else as frustrated as I am with installing the EMV chip & pin devices? We are a RAMP client. We have a pretty robust firewall. We spent approximately 80-90 staff hours going around and around with Tessitura, Payment Express, and Cisco to get ONE EMV device working. The devices are supposed to be plug & play after system table setup and port forwarding. That so isn't the case.

I'm reaching out to see if anyone has had similar issues (and just given up on trying to install the devices) or have found some easier way to make everything just work. We have a decent sized IT team and we were confounded on how to get one device working. I can't imagine what smaller organizations with no IT staff do. I've also heard it's just as difficult getting the Vantiv EMV devices working as well.

- Chris 

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  • $organization

    Hi Chris,

    We implemented Payment Express iPP350 devices in our box office late last year and plan to roll out more of them shortly. One thing we did that is different from the instructions is we actually run the pxscrcontroller software on the remote desktop server where we run Tessitura, which works regardless of where we access Tessitura. We have to run a unique instance of pxsrcontroller for each person logging in and it must be configured with a distinct port number. It doesn't require any communication between the client and Tessitura other than ensuring that the driver for the iPP350 device is installed on the client and the remote desktop server where Tessitura runs sees the iPP350 USB device. Cardreader Host in TR_MACHINE_SETTINGS is set to 127.0.0.1 as Tessitura just needs to communicate to the software running on the same server.

    This simplified the setup and essentially allows us to connect to Tessitura from any location and use an attached iPP350 device for credit card payments. It also means that our resident companies at different sites do not have to touch their firewall for this to work.

    I'm guessing this will not work in RAMP at the moment. But, I thought I would mention it as it is a solution that works well; I would suggest self-hosted sites looking at an iPP350 rollout to consider this approach.

    Thanks,
    David

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  • $organization

    Hi Chris,

    We implemented Payment Express iPP350 devices in our box office late last year and plan to roll out more of them shortly. One thing we did that is different from the instructions is we actually run the pxscrcontroller software on the remote desktop server where we run Tessitura, which works regardless of where we access Tessitura. We have to run a unique instance of pxsrcontroller for each person logging in and it must be configured with a distinct port number. It doesn't require any communication between the client and Tessitura other than ensuring that the driver for the iPP350 device is installed on the client and the remote desktop server where Tessitura runs sees the iPP350 USB device. Cardreader Host in TR_MACHINE_SETTINGS is set to 127.0.0.1 as Tessitura just needs to communicate to the software running on the same server.

    This simplified the setup and essentially allows us to connect to Tessitura from any location and use an attached iPP350 device for credit card payments. It also means that our resident companies at different sites do not have to touch their firewall for this to work.

    I'm guessing this will not work in RAMP at the moment. But, I thought I would mention it as it is a solution that works well; I would suggest self-hosted sites looking at an iPP350 rollout to consider this approach.

    Thanks,
    David

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