Hey all,
Is anyone else as frustrated as I am with installing the EMV chip & pin devices? We are a RAMP client. We have a pretty robust firewall. We spent approximately 80-90 staff hours going around and around with Tessitura, Payment Express, and Cisco to get ONE EMV device working. The devices are supposed to be plug & play after system table setup and port forwarding. That so isn't the case.
I'm reaching out to see if anyone has had similar issues (and just given up on trying to install the devices) or have found some easier way to make everything just work. We have a decent sized IT team and we were confounded on how to get one device working. I can't imagine what smaller organizations with no IT staff do. I've also heard it's just as difficult getting the Vantiv EMV devices working as well.
- Chris
It was frustrating to get the EMV devices working. I think it took about a month initially to get working with RAMP and lots of calls to support.
We ran into issues at almost every step with the firewall port forwarding (easier or harder depending on your type of firewall), Windows hardware driver install (EMV devices not being recognized), Tessitura software install and configuration. Once you get one working though it should be easier. To add new devices now we just add additional firewall port forwards and use the one working config file as a template to copy over to other computers after Tessitura software is installed.
There was and is nothing plug and play about the EMV setup and setup is different depending on your processor as well.
You'd think that were the case. We got one working on my desks a couple months ago. As work life tends to do, it got in the way and the project got pushed back. We only have four ticket window computers that need the devices. I get all green as far as device status. But when I try to process a transaction, it rejects with an error message of "No connection could be made because the target machine actively refused it". In that error is the cardreader host IP address as well as the cardreader port. I did just copy my config file on the one we have working. The status is green across the board for the device and Payment Express. For some reason Tessitura and the device don't want to communicate to each other.