Accidental Membership Deactivation

Yes, you can change the status on the back end. Change current_status from 8 (deactivated) to 2 (active). Be very careful to limit your update to the customer_no and cust_memb_no that you intend.

Lucie

One of our Development Associates was transferring memberships from our old membership program to our new program and accidentally deactivated the wrong membership on one of our high end donors.  It didn't get caught until today (several weeks after it happened).  Can I fix this quickly from the back end or should they manually recreate the membership?  (I thought there was an answer to this somewhere, but I couldn't find it on Task or in the Forums).

Thanks in advance.

 -steve carlock

Santa Barbara Center for the Performing Arts

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Yes, you can change the status on the back end. Change current_status from 8 (deactivated) to 2 (active). Be very careful to limit your update to the customer_no and cust_memb_no that you intend.

Lucie

One of our Development Associates was transferring memberships from our old membership program to our new program and accidentally deactivated the wrong membership on one of our high end donors.  It didn't get caught until today (several weeks after it happened).  Can I fix this quickly from the back end or should they manually recreate the membership?  (I thought there was an answer to this somewhere, but I couldn't find it on Task or in the Forums).

Thanks in advance.

 -steve carlock

Santa Barbara Center for the Performing Arts

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!