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Info request for aspiring Systems Admin/DBA/Systems Analyst

Daniel Hardegree
$organization

Hi everybody!

My name is Daniel Hardegree and I'm currently the Box Office Manager at our organization.  We've been on Tessitura for almost three years and we have a pretty small staff and only a handful of us really use Tessitura beyond just selling tickets.  We've discovered that there is STRONG need for someone who can fulfill more of a comprehensive Systems Admin/DBA/Systems Analyst/General IT role, and I'm looking to move into that position.  I'm in the process  of gathering details to compose a job  proposal to our executive staff and I was hoping some of you guys would be able to point me in the right direction on some of the details.  I'm mostly looking to see what kind  of training and resources one would need for this position.

Here's a little background on myself.  I've been the box office manager for 5 years and am the closest thing to a Tessitura Superuser at our organization.  I ran point on the majority of our implementation process with  oversight from our university's IT project manager and staff.  I am currently in school pursuing a B.S. in Information Systems so I'm already on the path for this kind of role.  I do have some basic SQL skills and understanding but not any practical experience with it.

As mentioned above I really need to discover what all training and resources I would need for this role.  Anything you can provide would be greatly beneficial, and I look forward to your responses.

Thanks!

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  • $organization

    Hi Daniel,

    Here are some resources that should help in understanding and learning what is involved in such a role:

    • https://www.tessituranetwork.com/Passthrough?itemUri=/tlcc/2018/Pres/10_36_System_Admin_Beyond.pptm. This is a TLCC 2018 presentation that covers a lot of key areas involved in administrating and troubleshooting Tessitura. There are a lot of links and references in these slides to other presentations or sections of the Tessitura Network site where you can find more details.
    • https://www.tessituranetwork.com/Support/Start/System-Administration. This is a link to the Getting Started in System Administration page on the Tessitura Network site, which has some advice and links to resources for those looking to gain skills in managing a Tessitura system.
    • There are also a lot of free or low-cost technology training resources you can tap into. For example, I would suggest joining https://www.pass.org/ (Professional Association for SQL Server) and taking a look at what they offer. There are local and virtual user groups you can join on a variety of topics. SQLSaturday is worth looking at; these are free events in various locations throughout the year that are actually mini-conferences. It is a great opportunity for learning and networking. PASS also hosts 2-3 free 24 hour events with interesting sessions each hour. 

    I would start with those things as it will help give you a more complete understanding of what is involved. I would also encourage you to take Sara up on her offer to chat more about it. I'm happy to do that as well. (I have years of experience as a DBA and analyst on various systems, most recently focused on Tessitura and our website.) 

    Best of luck to you!

    David

  • $organization in reply to David Frederick

    David,  

    This is wonderful information.  I don't know how I missed the "System Admin and Beyond" presentation at TLCC 2018.  it looks like I missed a good one.  Thank you for posting this.  

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