Has anyone seen this ?
We are creating our renewal emails - using extractions and the same output set we have always used. When review the output data it all looks correct but when we merge into the Wordfly email there are suggested amounts that appear nowhere in the file. A $75 appears as $65. The condition set on this field is if blank return $75. So there really is no way $65 should be showing up. Another should have been $1,750 but displayed as $1,500. AND then there were plenty of records that worked as expected.
This only happens when it is done as and extraction. If we save to list and put it through all the fields are correct.
We have Wordfly looking into this and we hope they can point us back to where to look in Tessitura.
We heard from Wordfly and they are seeing "bad data" coming from Tessitura. We have opened a ticket with Network on this.