I realize that there is no longer an Insert button for payments but there are also aren't arrows that let me scroll to a particular payment to delete.
The situation today was I had a member place duplicate membership via Web so one had to be refunded and the letter selected is never correct on either when this happens. So I went to the ticket order and put the 2 contributions ($150 total) On-Account and closed the batch. I then went to the Contribution module to take in the full on account and refund half. I've done this countless times in prior version with no problem.
When I attempted to do this in v14.1.4 I got error messages. I tried to delete the credit card but it would not let me but I could delete the on account. The Clear button was NEVER an option. I kept getting the message that the payment could not be reversed (I was in a Controlled batch so this made no sense) I couldn't close out of the entry, batch or anything. So finally I went to Task Manager and shut Tessitura down. When I went back in there was sign of the entry I had just attempted.
I started again and did the entry as I always had with no problem. Any ideas of why I upset the version of Tessitura?
The report really, really needs an overhaul. The output is almost exclusively information that you can't use in the client to research the issue, but have to plug back into hand written queries in SSMS to get more details (like, say, what customer was this? what was the order #?), but at least it tells you that something went wrong.
I'm working on a function/procedure to try and provide all the relevant columns along with some context of the customer's other recent transactions.