I realize that there is no longer an Insert button for payments but there are also aren't arrows that let me scroll to a particular payment to delete.
The situation today was I had a member place duplicate membership via Web so one had to be refunded and the letter selected is never correct on either when this happens. So I went to the ticket order and put the 2 contributions ($150 total) On-Account and closed the batch. I then went to the Contribution module to take in the full on account and refund half. I've done this countless times in prior version with no problem.
When I attempted to do this in v14.1.4 I got error messages. I tried to delete the credit card but it would not let me but I could delete the on account. The Clear button was NEVER an option. I kept getting the message that the payment could not be reversed (I was in a Controlled batch so this made no sense) I couldn't close out of the entry, batch or anything. So finally I went to Task Manager and shut Tessitura down. When I went back in there was sign of the entry I had just attempted.
I started again and did the entry as I always had with no problem. Any ideas of why I upset the version of Tessitura?
Leslie - you should check with your payment processor to see if the transaction did go through. We've been experiencing this same thing since upgrading to v14 and even though nothing shows in Tessitura, it still goes through the processor. We were told from Tess support that this is because we still use Transcend but because Transcend is no longer supported, Tess support won't help. I know that you are on a different processor, but we feel that it's a Tess issue, not a processor one.
We've certainly had a lot more hiccups since moving to v14 and EMV, although various service packs have lessened those events significantly. We run the "Incomplete CC Transactions" report daily to look out for issues that need remediation. These days they seem to fall into two buckets, connection issues and cashier error.
www.tessituranetwork.com/.../Incomplete CC Trans.htm