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Merge not possible: opera subscriber

Steven Hanks
$organization

Today I tried to merge two records, and received this admonition: "Merge not possible: Delete ID is an Opera Subscriber and Keep ID is not!"

I can't find anything in the records that would trigger this. We don't even have subscriptions.

Any ideas what's up with this?

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  • Former Member
    Former Member $organization
    This messaging is coming from the localized procedure LP_VALIDATE_CUST_MERGE.  This localized procedure is called when customers are scheduled for merging in the Merge Constituents window.  Its purpose is to allow for custom code to be included that would disallow customers from being scheduled for merging if certain conditions are met.  I believe the default code in this localized procedure is causing the message you are seeing and is likely a result of constituency codes in place on your system that mean something different than in the default code in place in the localized procedure.
     
    Bob

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Steven Hanks
    Sent: Wednesday, February 24, 2010 2:57 PM
    To: Robert Bell
    Subject: [Tessitura Technical Forum] Merge not possible: opera subscriber

    Today I tried to merge two records, and received this admonition: "Merge not possible: Delete ID is an Opera Subscriber and Keep ID is not!"

    I can't find anything in the records that would trigger this. We don't even have subscriptions.

    Any ideas what's up with this?




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  • $organization in reply to Former Member

    Ryan, Bob and Amanda,

    Thanks for your advice. We've got it fixed now.

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