We are running into a troubling issue when trying to run CC transactions at our gate. After the cashier swipes the card, the payment method switches to cash *automatically*. This small change goes unnoticed by the cashier, who finalizes the sale. Guest walks away believing we have charged their card, no information is ever sent to our merchant provider, the receipt issued says they paid cash, and the cashier is short for the day. The payment details for the "cash" transaction list an expiration date and the last four digits of the card, and no credit card exists on the constituent record.
This started happening two days after we upgraded to 14.1. Has anyone seen anything similar?
Thank you,
Shannon
Check what is the [default_ind] in TR_PAYMENT_METHOD for payment method group used. I would also double check that the payment type is credit card, that there is corresponding merchant id, authorized online and [use card reader] are checked. If that's all in place, check payment express document that all of the corresponding entries are set correctly.
-Ruslan