Hello all,
We've noticed there are times when a charge will have processed through Payment Express but has no corresponding charge in Tessitura. It is appearing as a duplicate charge quite often. We show the original charge in Tessitura and then it appears that another charge processes through Payment Express. We've also had an instance or two where there is a charge that is in Payment Express but nothing correlating in Tessitura.
Has anyone else noticed this or experienced this? Could this be auto-reversals not going through?
Chris Cuhel
Boston Ballet has been experiencing similar issues to those which are being discussed here by Christopher & Daniel (we are currently v12.5.1/Vantiv). We've reported the issue to Tessitura and they are assessing the problem. (ISSUE=118598)