We are noticing that everyday we go to VantiviQ to pull our batch summary from the previous day's sales that a) there's no such report that we can find, b) the card totals we can find are incomplete or missing. iQ customer service is a bit lacking in the service part and all they can tell us is that the card totals take up to 48 hours to post. So that means there's no report we can get to tell us how much CC sales were the previous day. Does anyone know of something within iQ we could pull as part of our daily deposits?
Also, are there other CC payment processors that will work with Tessitura? This company is the pits!
Jennifer Dobrowolski said:Also, are there other CC payment processors that will work with Tessitura? This company is the pits!
I don't think you'll get much disagreement around here about Vantiv. Terrible.
I believe the only alternative in the USA is Payment Express:
https://www.paymentexpress.com/
Switching would not be trivial, but we are seriously considering PE.
We use Payment express as a gateway. The setup was unfortunately complicated and their customer service was less than perfect, but er eventually got them working with Elavon, our CC processor. (Elavon is not a preferred partner of tessitura so tessitura requires us to use a gateway)