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Contingency Plans for RAMP Customers?

Brandi Sellers
$organization

As Tessitura RAMP access is down for the second time this month and fourth time since we put tickets on sale in January, I'd like to hear what if any contingency plans others have set up for system downtime.  We've only had one instance of being down during our actual Festival, but we did have a few hours during our Donor Presale that we were down and it was a nightmare. 

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  • $organization
    To add what Chris De Leon said, we here at the Walton Arts Center would like to know what happened to communicating the fact that there is an outage? We found out RAMP was down by trying to log in to Tessitura. The status page isn’t enough. Giving RAMP customers a heads up and subsequent updates of outages would be a nice start.
     
  • $organization in reply to Robert Martin

    I agree. I subscribe to the RSS feed and never get an email when RAMP is down. Clearly that doesn't work. They have primary, secondary, and tertiary contacts at all member organizations. Why those email addresses aren't attached to a down time email group is beyond me. We as licensees are often accused of over communicating issues and I feel the exact opposite is true from the company of the product we pay quite a bit to use.

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  • $organization in reply to Robert Martin

    I agree. I subscribe to the RSS feed and never get an email when RAMP is down. Clearly that doesn't work. They have primary, secondary, and tertiary contacts at all member organizations. Why those email addresses aren't attached to a down time email group is beyond me. We as licensees are often accused of over communicating issues and I feel the exact opposite is true from the company of the product we pay quite a bit to use.

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