As Tessitura RAMP access is down for the second time this month and fourth time since we put tickets on sale in January, I'd like to hear what if any contingency plans others have set up for system downtime. We've only had one instance of being down during our actual Festival, but we did have a few hours during our Donor Presale that we were down and it was a nightmare.
I echo this sentiment. RAMP prohibits us, the clients, from having ANY sort of contingency for when RAMP is down. We are NOT allowed to say, host a backup locally should RAMP go down. We are VERY limited by RAMP to our access (even VERY seasoned users). The silence and lack of response from the RAMP team is simply unacceptable on this front. We are losing money because of this. And with Tessitura going to a completely web based product, how is Tessitura going to ensure that RAMP and TNEW clients don't experience this level of service disruption on a regular basis. I recently saw a posting from Jack about customer service. We are the customers here and the level of service we are receiving is sub-par at best.
Christopher Cuhel said:And with Tessitura going to a completely web based product, how is Tessitura going to ensure that RAMP and TNEW clients don't experience this level of service disruption on a regular basis
My sense is that many of the outages (and performance issues) revolve around the complex Jenga-like stack of services RAMP has to maintain to support an application that still uses PowerBuilder for core elements as a cloud, so a proper web services should involve a radical simplification of architecture and fewer of these "issue to host machines connect to storage devices" type failures.
I sure hope so Gawain. As I've said....on-prem organizations rarely, if ever, experience this level of outage.
Christopher Cuhel said:on-prem organizations rarely, if ever, experience this level of outage
I don't have hard numbers, but I feel like RAMP outages are more frequent than we experienced self hosting. We also get a lot of connectivity "blips" where we'll lose connection as an organization for a few minutes before we start reconnecting. But on the other hand, the outages are usually much shorter. When our server room flooded, for instance, we weren't back online in an hour...
But I wouldn't be surprised if the RAMP outages were more frequent than someone with a standard installation because of all the additional "cloud" and virtualization pieces. And I haven't been keeping track, but I feel like nine times out of ten, those are the fail points when there is an outage, rather than hard drive failures or routers dying.